FAQs

Week 1
Use once every 3 days, no more than 5 minutes at a time.

Week 2
Use once every 2 days, no more than 5 minutes at a time.

Week 3
Use once every 2 days, no more than 10 minutes at a time.

Week 4
You an use once every day (if needed) , no more than 10 minutes at a time.

It depends on the size of your diffuser and the square footage of your space. Mist is gaseous and will expand to fill the space, so if you would like a stronger scent, use the diffuser in a smaller space (and vice versa) or add a little more drops of essential oils.

You place 3 - 5 drops of essential oil into the water reservoir directly. Diffusers are designed to mist essential-oil infused water, which is different from heat-based diffusers that evaporate essential oils over an open flame. ZAQ diffusers are a safe alternative to heat-based diffusers.

Not quite. Our diffusers are smaller and lighter than a humidifier. There were created to instantly distribute aromas into the air, rather than increase the humidity of a room. While there is a water component to a diffuser, it won’t increase the humidity significantly of your space.

Very little. When used in the appropriate space (each diffuser covers a different square footage), the change in humidity isn’t noticeable. General rule of thumb: the larger the water reservoir, the more square footage it will cover. See the diffuser specifications for exact room sizes.

No - our diffusers are designed to keep the mist and essential oils in the air rather than on your table or countertops. They run safely and cleanly throughout the day. Please ensure that the space above the mist outlet is clear of any obstructions.

They are designed to prevent this, however the use of too much essential oil in your water reservoir could cause oil transfer from the mist to surfaces. Check the diffuser manual for the exact amount of essential oil you should add to your diffuser.

Yes, all of our diffusers are made with BPA-free plastic.

Yes, all of our diffusers are compatible with citrus and other essential oils, blends and fragrances. However, please note that any oils marked as incompatible with diffusers are incompatible with our diffusers. Please clean the water reservoir frequently to remove any oil residue and maximize the lifespan of your diffuser.

All of our diffusers come with a worldwide voltage DC power adapter compatible with 100-240V. For use outside the US, a separate adapter plug may be necessary.

Just fill the water to the water level indicator line and add a few drops of the essential oil or fragrance of your choice. Close the top cover in place and connect the AC adapter to the ZAQ. Press the power button and enjoy!

Yes - all of our diffusers come with the option to run the mist without the light setting. See manual for instructions.

This depends on the diffuser model. All of our current models are plug-in operated. However the Mini has an option to run through a USB power source and the Tour can plug in to car cigarette lighter outlet.

Yes.

We recommend frequent, regular cleanings. This will help extend the life of your diffuser and ensure it works properly. You should clean your diffuser when you change your essential oil or once every three days, whichever comes first.

Pretty easy. Read our blog post for directions on how to thoroughly clean your diffuser.

No, you do not have a bad diffuser. This sometimes happens if there is a buildup of oil at the base of the water reservoir. To clean the water reservoir, rinse with fresh water and let it dry. Once the reservoir is completely dry, add half the usual amount of water and 4-5 drops of white vinegar. Let the diffuser run for about 3-4 minutes, empty the reservoir, and your diffuser will work like new again.

Yes you can! If you are using your diffuser and need to run some errands, you can turn it off and turn it back on again when you return. We suggest changing stagnant water once a day, to ensure the best aromatherapy experience. (So if you leave for the weekend, clean it out when you get back).

The only sound our diffusers make is the soothing sound of trickling water. Which is very quiet and unobtrusive.

Yes, we recommend using regular tap water with our diffusers.

Depends on the diffuser model. See the diffuser manual for details on water reservoir size.

Depends on the diffuser model. Each of our diffusers is designed to provide you with the perfect amount of aromatherapy depending on the size of your space and the style of your home. See the diffuser manual for details on the square footage covered.

Depends on the diffuser model. We do our best to provide estimates on the box, in the manual and on our product pages. These estimates are based on water reservoir size, battery power (where applicable) and mist setting.

No - all of our ZAQ diffusers come with automatic shut-off to ensure your diffuser doesn’t overheat by running when the water is gone.

Some of our diffusers mist continuously, some have two functions - continuous mist and interval mist. See the diffuser manual for details.

Unfortunately, no. If you would like to program your diffuser, we suggest trying a timer for your outlet, similar to one you would purchase for a lamp, and setting your diffuser up so that it is always in the “on” setting (to allow the timer to turn it off and on for you).

No - all of our diffusers are designed with safety in mind. The exterior surface of the diffuser is always cool to touch.

Cool mist.

ZAQ diffusers are good for up to multiple years. If you would like to extend the lifespan of your diffuser, we suggest regular cleaning (once every three days or every time you change your essential oils) and periodic “thorough” cleanings (once every month or so); to thoroughly clean your diffuser:

• Once the reservoir is completely dry, add half the usual amount of water and 4-5 drops of white vinegar.

• Let the diffuser run for 3-4 minutes, empty the reservoir and your diffuser will work like new again.

All of our diffusers include a 1 Year Limited Warranty. Our Warranty covers any defects in the product - such as materials or craftsmanship - under normal consumer usage. To make a claim, contact the retailer or dealer where you purchased the diffuser for warranty claims. Or you can contact us directly.

To qualify, the diffuser must be shipped back to ZAQ. We will examine the diffuser and repair or replace with a diffuser of equal value*.

Our Warranty does not cover defects or damage caused by:

• Improper care, misuse or accidental breakage

• Use of scents/fragrances/oils that are not compatible with diffusers

• Use of blends containing carrier oils like vegetable oil, jabba-oil or massage oils

There are a few problem solving techniques you could try if your diffuse isn’t working properly:

1. No Mist or Weak Mist

1. Check that your diffuser is properly plugged in and/or connected to power.

2. Check the water reservoir:

1. Is there enough water? If not, refill it.

2. Is there too much water? If so, remove excess water.

3. Clean the diffuser thoroughly to ensure that all of the moving parts, sensors and misting outlet are clear of obstructions.

2. Loud noises

1. Check that the diffuser is sitting on a flat surface and away from obstructions.

2. If it is making abnormal noises or sounds, stop using it and contact us.

All of our diffusers are designed in the USA and manufactured in our factory in China.

No, ZAQ diffusers and essential oils are sold separately. We often have promotional packages with sample oils included in the box which are labeled as such.

You can use any brand of essential oil; to ensure the lifespan of your diffuser (and that it continues to work properly), check to make sure your chosen essential oil is compatible with diffusers.

This depends on the size of your diffusers water reservoir. Best practices are 3 - 5 drops, but some diffusers can handle more. Check your diffuser manual for details.

Yes! In fact, we encourage you to try different “blends” of essential oils - it’s all part of the aromatherapy experience. Always use 3 - 5 drops of essential oils - but all of the drops don’t have to be the SAME essential oil!

Each bottle contains 30ml of essential oil. One drop is roughly 0.05ml. If you are using 3 - 5 drops per use, that’s between 120 - 200 uses.

This depends on what type of aromatherapy experience you would like to have! We’ve put together several essential oil lists on our blog - read them over and test out a few favorites.

Yes, all of our essential oils are made from 100% natural and/or wild-grown ingredients.